Policies
Shipping
Online orders $200.00 and over qualify for free shipping (exclusions apply). Large items such as Almost-Real Christmas Trees do not qualify for free shipping. Shipping for large items is calculated at checkout.
Customers pay the full shipping rate for shipping outside of the continental United States. Shipping charges are non-refundable. For shipping outside of the continental United States, please call 262-639-2040 extension 101 for shipping rates.
Returns
We sincerely hope you are truly happy with your purchase from Milaeger's.
We will accept returns within 30 days of purchase that are accompanied by a receipt. Your account will be credited according to the original method of payment.
Items discounted 50% or more are NOT returnable. Return of special order items may incur a 20% restocking fee.
No cash back is given for store credits or Gift Cards.
Clothing returns must have the original tags attached.
Custom and designer floral arrangements are only returnable within 72 hours of purchase.
We have a 30 day return policy on all Patricia Breen ornaments and returns are subject to a 10% restocking fee.
Event Tickets
Purchase of tickets is not refundable or returnable. If you cannot make an event or workshop, you may transfer the tickets to another person or apply the ticket towards a different event/workshop.
Event tickets purchased online or in store will be held at the store until day of event.
Plant Returns
Your success with our plants is of utmost importance here at Milaeger's. Our staff is always willing to assist you with plant care and culture.
Most nursery stock carries a one-year guarantee from date of purchase with a receipt.
Houseplants, annuals, perennials, and roses carry no specific guarantee and any problems that may arise will be resolved in a mutually agreeable manner.
Payment & Gift Cards
We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Milaeger’s Gift Cards, store credit, and cash. Sorry, we do not accepts checks.
Milaeger’s is not responsible for lost gift cards or certificates. Gift certificates or cards cannot be redeemed for cash.
Gift Boxes & Gift Wrapping
Gift boxes are available to purchase. We regret that not all items can be boxed due to unusual sizes.
Gift wrapping is available for $2 for each item.
Curbside Pickup
It takes 24 hours to process curbside pickup orders. We will notify you when you order is ready for pick-up. Orders must be picked up within 48 hours of the scheduled day. Plant orders are processed Monday through Friday only.
Pets
Our customers, and their safety and comfort, are our first priority. We realize that not everyone is comfortable in the presence of other people's pets. For this reason, only Service Animals are allowed at Milaegers. This includes Emergency Medical Response Service Dogs, Post Traumatic Stress Disorder Service Dogs, and Mobility Assistance Service Dogs. Please note that emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA.
We thank you for your understanding.
Christmas Tree and Light Warranties
In the event that you encounter a problem with your tree or with the lights, you can be confident that all of us at Milaeger’s will make every effort to rectify the situation to your complete satisfaction.